FAQ

1. Do you ship internationally?

No. We currently ship within the United States only, with free shipping nationwide.

2. How long does shipping take?

Order handling time: 1–2 business days
Shipping time: 3–4 business days
Total estimated delivery: 4–6 business days

3. Can I return or exchange my items?

Yes.
Returns accepted within 7 days of delivery.
Exchanges allowed within 10 days, depending on availability.

4. How long do refunds take?

Once approved, refunds take 5–10 business days to appear in your account.

5. What payment methods do you accept?

We accept major credit cards, debit cards, and secure online payments processed by Shopify.

6. What if I receive a damaged or incorrect item?

Contact us within 48 hours with photos.
We will provide a replacement or refund immediately.

7. How do I contact customer service?

📧 Email: contact@ravola.store
📞 Phone: 646-789-3021

8. Are your products safe for all breeds?

Yes, our collars and pet accessories are designed for small, medium, and large dogs. We recommend checking the size chart before ordering.