Shipping Policy

1. Shipping Coverage

Global Pup Boutique proudly offers nationwide shipping across the entire United States, including all 48 contiguous states as well as Alaska and Hawaii. Every order placed through our website qualifies for 100% free domestic shipping, with no minimum purchase amount required.

At this time, we do not offer international shipping. Limiting our service area allows us to ensure faster processing times, reliable delivery, and consistent service quality for all U.S.-based customers.

2. Order Processing Time

All orders go through a careful preparation process before shipping. Our standard processing time is:

  • 1–2 business days for order verification, product inspection, packing, and handoff to our shipping partners.

Orders submitted on weekends or national holidays will be processed on the next available business day. During peak seasons, promotional periods, or high-volume times, processing may experience slight delays—however, we always strive to dispatch orders as quickly as possible.

Should there be any issues related to stock availability, payment confirmation, or shipping details, our team will contact you promptly via email or phone.

3. Estimated Delivery Time

Once your order has been shipped, the estimated delivery timeframe is:

  • 3–4 business days for all U.S. destinations.

Delivery times may vary depending on your location and external factors such as weather conditions, carrier delays, or seasonal service disruptions. Global Pup Boutique works closely with trusted shipping partners to ensure timely delivery, but unforeseen logistics issues may occasionally impact transit times.

We appreciate your understanding in these rare situations.

4. Free Shipping Guarantee

Every order placed on our website comes with free domestic shipping, automatically applied at checkout. No hidden fees, no additional charges, and no minimum order requirements—our goal is to make your shopping experience simple, transparent, and worry-free.

5. Order Tracking

Once your package has been dispatched, you will receive a Shipping Confirmation Email containing:

  • A unique tracking number

  • A direct link to track your package

  • Carrier information

  • Estimated delivery dates

Tracking updates will appear as soon as the carrier scans and activates your shipment.

6. Shipping Notifications

You will receive timely updates at every stage of your order's journey:

  • Order confirmation

  • Order processing

  • Shipment dispatched

  • Delivery out for arrival

  • Delivery successfully completed

Our communication system ensures you always know exactly where your package is.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at checkout.
If the address provided is incorrect or incomplete, the following may occur:

  • Delayed delivery

  • Failed delivery attempts

  • Return-to-sender status

  • Lost or misdelivered packages

Global Pup Boutique is not responsible for packages lost or delayed due to incorrect customer-provided addresses.
If a package is returned to us, we will notify you to arrange reshipment (reshipping fees may apply).

Please double-check your details before placing your order.

8. Lost, Damaged, or Stolen Packages

If your package is:

  • Marked as delivered but not received

  • Lost in transit

  • Delivered damaged

Please contact us immediately at:

📧 contact@ravola.store
📞 646-789-3021

We will work directly with the shipping carrier to investigate and assist with replacement or resolution options. While carriers are responsible for the final delivery, we are committed to supporting you throughout the claim process.

9. Delivery Attempts and Carrier Policies

Some carriers may attempt delivery multiple times if they cannot reach you. If all attempts fail or the package remains unclaimed, it may be returned to the carrier facility or to our warehouse.

If your package is returned to sender, we will contact you to arrange a delivery solution.

10. Customer Support

For any questions regarding shipping, tracking, or delivery, our support team is ready to assist.

  • Email: contact@ravola.store

  • Phone: 646-789-3021

  • Address: 521 Hampton Rd, West Palm Beach FL 33405, United States

Your satisfaction and your pet’s comfort are our top priorities.