Return & Refund Policy

1. Return Eligibility Window

We accept returns within 7 days from the date your item is delivered.
To qualify for a return, you must contact us within this 7-day window and provide:

  • Your order number

  • The reason for the return

  • Photos or videos (if the product is damaged or defective)

After the 7-day period has passed, we can no longer accept requests for returns.

2. Exchange Policy (10-Day Window)

If you wish to exchange an item for a different size, design, or variant, you may request an exchange within 10 days of receiving your order.

Exchanges are subject to product availability.
If the requested replacement item is out of stock, we will contact you to discuss alternative options, including:

  • A different item of similar value

  • Waiting for restock

  • Processing a refund instead

3. Conditions for Return or Exchange

To be eligible for a return or exchange, the item must be:

  • Unused, unworn, and in its original condition

  • Free from damages caused by the customer

  • Returned with all tags, accessories, and original packaging

Items that show signs of wear, pet hair, strong odors, stains, or damage will not be eligible for return or exchange.

4. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Items that have been used or worn on pets

  • Items clearly damaged after purchase

  • Final sale or clearance products

  • Customized or personalized items

If a returned item does not meet our requirements, it will be shipped back to the customer.

5. Damaged, Defective, or Incorrect Items

If your item arrives:

  • Damaged

  • Defective

  • Missing parts

  • Incorrect

Please contact us within 48 hours of delivery.
We may request photos or videos so our team can assess the issue and provide the fastest solution.

Depending on the situation, we may offer:

  • A replacement item

  • A partial refund

  • A full refund

  • Store credit

There is no return shipping fee for damaged or incorrect items caused by our error.

6. Return Shipping Costs

  • If the return is due to our error (wrong item, defective, damaged), return shipping is free.

  • If the return is due to customer preference (changed mind, wrong size ordered, etc.), the customer is responsible for return shipping costs.

We will provide the return address and shipping instructions once your return request is approved.

7. Refund Processing Time

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within:

⏳ 5–10 business days
This timeframe depends on your payment provider, bank processing times, and card issuer policies.

Refunds will be issued to the original payment method used at checkout.

8. Late or Missing Refunds

If you have not received your refund after 10 business days:

  1. Check your bank account

  2. Contact your credit card company

  3. Contact your bank

  4. If the issue remains, reach out to us so we can assist

📧 Email: contact@ravola.store
📞 Phone: 646-789-3021

9. Return Request Process (Step-by-Step)

  1. Contact us via email with your order number + reason for return

  2. Wait for our confirmation and return instructions

  3. Ship the item back using the provided details

  4. We inspect the returned item

  5. Refund or exchange is processed within 5–10 business days

We strive to make the process fast, simple, and stress-free.

10. Customer Support

Our support team is always here to help with any questions regarding returns, refunds, exchanges, or product concerns.

📧 Email: contact@ravola.store
📞 Phone: 646-789-3021
🏠 Address: 521 Hampton Rd, West Palm Beach FL 33405, United States